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Beyond Help!

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Category: 2002 Published on Wednesday, 18 March 2009
Mike Berman
Dave Berman

I knew this was coming. I saw the signs --- the frizzy hair, erratic movements, too much caffeine --- but I didn't expect it would happen this soon!

Dave has finally gone off the deep end, obsessed with his inferiority to me and jealous of my superior intellect. But he does make a good point, although the putz has also given away a trade secret.

The folks at http://www.dejanews.com have developed what has become the greatest resource for solving even the most intricate problem. And I know, for a fact, that Unscrupulous Dave uses that site often to make himself sound like a genius when answering readers' questions either by email or through our TechBoard.

We receive tons of email from visitors to our web site or readers of my TechTalk column, turning to us for help with with their computers when all seems bleak. And, thanks to Dejanews, we've been able to help them.

But there are also other sources that may help.

A quick call to a company's technical support folks can often resolve a problem, although, more times than not, I've found many of my dealings with these folks exasperating.

You can also search the Web for answers. Although Dejanews is a great site, there may be a source that is more dedicated to your software or hardware that can help.

You can even bug the hell out of your company's technical support personnel --- at least until they start walking the other way when they see you coming.

Or, you can turn to us. The TechBoard is there for you to use, whether you have a computer problem or just want to rant about issues involving the one-eyed monsters. We monitor it regularly and try to respond to everyone that posts a message. And there's always a possibility that someone more knowlegable than us may reply.

Well, pardon me while I finish wrapping this bottle of Low-Cal Shampoo that I'm sending off to my fathead, frizzy-haired offspring. Seems he's out of it!

I know what you're thinking. You're thinking "This latest Berman vs. Berman article must be about Mike being beyond help. It can't be about Dave. Dave's too sophisticated, suave and debonaire. I love Dave.".

Not true JOCGEEK.COM readers! While I am sophisticated, suave, debonaire and loved, this article isn't about Mike being beyond help. Even though Mike IS beyond help, I'm not going to harp on it. Mike's beyond help.

Getting computer help nowadays can be tricky. Who do you go to? Mike's beyond help. What resources can you use to your advantage? What will it cost?

I personally love http://www.dejanews.com. It's maintained by Google and contains a record of all newsgroup postings. Mike's beyond help. Having a problem with your Porsche 911? Need help getting your webserver up and running? Chances are you can find the answer there. Mike's beyond help. That is the first place I always look.

If I can't find the answer there, I'll ignore it until it goes away. Mike's beyond help. Or I'll shoot the problem full of lead and bury it. I'm kidding Mike -- honest.

Because of the nature of the business I'm in, I work with some very knowledgable people in regard to various aspects of computers and programming. Mike's beyond help. And while a few are familiar with the internals of a Porsche, I wouldn't trust them with a wrench.

Another option is to visit different technical boards on different websites. Take our TechBoard for example. Mike's beyond help. Mike's beyond help. One user in particular asked about installing games on Windows XP. It was a game I've never played and to find the answer, I didn't need to know the full details. I can simply search for certain keywords at http://www.dejanews.com and hopefully get an answer and learn from another user's experience. What does this all amount to? Mike's beyond help. Another happy customer.

Being resourceful = success. I get a lot more credit than I deserve. Even though I am one smart sonofabitch, Mike's beyond help. I come across as being smarter thanks to tools that allow me to find the answer to many questions fairly quickly.

So fire me your questions, post on our TechBoard, give Mike a hard time -- do whatever you need to do. Just don't hate me because I'm beautiful.

Mike's beyond help. Mike's beyond help. Mike's beyond help.

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